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Contributor
Posts: 11
Registered: ‎02-16-2014
My Device: Blackberry 9550 & 9530
My Carrier: Digicel & Lime

Re: BBM Messenger

yes I do see the icon
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Messenger


arthur72 wrote
Ereeamazing, if someone has been helped by others, it would be nice if we didn't interrupted. Unless there's something you want to ask.

and much of his "advice" is wrong and in some posts his suggestions don't even relate to the issue at hand.

 

I understand wanting to help others. But not when the "helper" has no knowledge of the issue at hand.



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Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Messenger


Darkchocolate wrote:
yes I do see the icon

ok... and, does BBM open?

 

  • Is your 9550 logged in to your BBID which BBM will need to connect with your account?
  • What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎02-16-2014
My Device: Blackberry 9550 & 9530
My Carrier: Digicel & Lime

Re: BBM Messenger

v5.0.01015 (Bundle 1656,Platform 4.2.0.442)
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Messenger

Check your main device Options/Settings > BlackBerryID.

Do you have that option? Is your BBID logged in?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎02-16-2014
My Device: Blackberry 9550 & 9530
My Carrier: Digicel & Lime

Re: BBM Messenger

Yes it is, I am looking at the BBID screen right now
Contributor
Posts: 11
Registered: ‎02-16-2014
My Device: Blackberry 9550 & 9530
My Carrier: Digicel & Lime

Re: BBM Messenger

Now the screen says blackberry messenger and it blue and blank
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Messenger

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Then, try your BBM again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎02-16-2014
My Device: Blackberry 9550 & 9530
My Carrier: Digicel & Lime

Re: BBM Messenger

I have done that several times I have even backed up the phone and then done a security wipe and still nothing, deleted and reinstalled BBM same result
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Messenger

ugh, no wonder it's not working



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code