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New Contributor
Posts: 5
Registered: ‎01-29-2013
My Device: Bold 9790
My Carrier: Fido

BBM NOT WORKIN

I have inherited my daughter 6month old blackberry bold 9790 phone.   We had it unlocked from koodo and I have since put it on the Fido network.  I called to have BBM service added however when I go to use it it says "Associating BBM with your Blackberry ID ".  It seems to just keep trying to do this.  My question is what do I need to do to get this to work.  Could it be possible that the phone is locked in to my daughters BlackBerry ID?   She cannot remember her ID or password. Smiley Sad. Any suggestions would be great.  Thank you for your time. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM NOT WORKIN

Hi freedomgazer

 

Welcome to BlackBerry Support Forums

 

You can reset your BlackBerry ID password if your remeber the Username : 

KB26361  :How to change or reset a BlackBerry ID password.

 

This newer version of BBM integrates with our BlackBerry ID, so if your daughter cannot remember her BlackBerry ID and also the password she has assigned then I think it will be better if you create a new BlackBerry ID of your own .So first do a backup of your device using BlackBerry desktop Software then follow this Knowledge Base :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

Also Go through this Knowledge Base on how to create a new BlackBerry ID of your own :

 

KB24062  :  How to Create a BlackBerry ID

 

Good luck.

 

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New Contributor
Posts: 5
Registered: ‎01-29-2013
My Device: Bold 9790
My Carrier: Fido

Re: BBM NOT WORKIN

Thank you for your answer, we did manage to get the password reset then tried again to use BBM, and it still says it is associating with blackberry ID?   Not sure what to do now. Maybe call the carrier and see if they can help me. Unless you have an idea of what I can do now. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM NOT WORKIN

Hi freedomgazer

 

 

If you are still unable to get pass that screen " Associating with BlackBerry ID " then my advice Uninstall BBM7 for the time and install BBM6.2 ,

 

For that On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to or Click here   http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 to download BBM6.2 , Once it is done use BBM for a day or two and then if you wish to update BBM then from your BlackBerry browser browse towww.blackberry.com/bbm to download the recent version of BBM.  

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