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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-14-2012
My Device: Bold 9900
My Carrier: Telus

BBM Not Restoring Contacts

Hi All,


Last week I updated my Bold 9900 OS to 7.1 bundle 2108. After that, my BBM stopped functioning. Essentially, BBM gets hung up at "Restoring BBM".


I've tried I bunch of stuff including deleting BBM and restoring it; backing up my phone and wiping it, then trying to restore bbm.


I haven't had use of BBM for a week and would like to get this resolved.





New Member
Posts: 1
Registered: ‎01-27-2013
My Device: Curve 9360
My Carrier: Rogers

Re: BBM Not Restoring Contacts

I'm having the same issue.  I'm on a curve 9360, and just did a re-install of BBM.  Like you, we've wiped the device and reinstalled everything.  The issue happens when it tries to connect to my BB ID and synch down my BBM contacts.  Either the contacts or corrupt or something in that process is broken.  Can't live without my BBM!  Please help.