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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎06-12-2013
My Device: 9360
My Carrier: Bell

BBM Not Working

My BBM has not been working since yesterday. I'm not receiving msgs and when I try to send them, the timer icon permanently appears. My internet is working fine. Any ideas?


I have the BB Curve 9360

New Contributor
Posts: 3
Registered: ‎06-12-2013
My Device: 9360
My Carrier: Bell

Re: BBM Not Working

I also just realized that my emails aren't being updated.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Not Working

Hello KlaraUser


Welcome to BlackBerry Support Forums



If you're having issues with your data sevices then first try those steps in the same sequence:


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


If problem persists then you have to call your Carrier BELL and let them know the problem you're having .


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