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New Contributor
Posts: 2
Registered: ‎06-26-2013
My Device: Q10
My Carrier: Sempati

BBM PICTURE WON'T UPDATE

Hi.. I'm using q10.. Software 10.1.0.2309
I can change my profile picture.. But others can't see the changes.. It's been 5 days.. I'm in Indonesia.. I have tried contacting the sim provider.. But they can't help...
I have restarted.. Battery pull.. Etc..

What else? And how come it's like this?
Posts: 96,080
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PICTURE WON'T UPDATE

In your BBM name, make a simple one character change, like add or remove a single character, even a "." and save your name.

 

Usually that will resync your name/avatar to your contacts.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 2
Registered: ‎06-26-2013
My Device: Q10
My Carrier: Sempati

Re: BBM PICTURE WON'T UPDATE

Hi.. Tried that just now.. Doesn't work..
Posts: 96,080
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PICTURE WON'T UPDATE

Well, it does often work.

 

Be patient, it will eventually update.

 

If you want to test me with, I can send you a private message in here in the forums with my PIN to add as a BBM contact and test this. Let me know, check your messages here.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code