02-04-2011 06:05 AM
I rebooted my new BB Torch but I lost my BBM. I had previously a BB curve which i changed to Torch. while changing it i did back up my BBM contact and it was successfully restored to my new BB Torch until i lost it from my menu. I tried to install it again and it says i already have it in my device but i cant seem to fnd it. My problem is:
If i install a new one will i be able to retrieve all my contacts since i had only backed it up 3 days ago
Is there any chance i can get my BBM that i had lost?
Please help. thanks
02-04-2011 02:15 PM
If its saying its still installed then hit bb menu on the All screen and select show all, just in case it has disappeared.
If not you could try installing the back up again.
Did you by chance activate the back up remotely or locally feature with in BBM? If so then the minute you log back in it will start restoring your contacts anyway.
Hope that helps.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
02-04-2011 02:48 PM
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
02-06-2011 04:55 PM
Thank you mate. I tried downloading a new one but as soon as i hit on download it just went so fast and next minute i know i got all my contacts back on without even restoring them. Thanks