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03-21-2013 11:11 PM
Ok, so I upgraded BBM and I restarted the divice (
Any help would really be appriciated, thanks, Olly
03-22-2013 12:53 AM
Welcome to BlackBerry Support Forums
To use BBM we need BlackBerry Data Plan / BIS from our Carrier , Do you have it in your account ?
03-22-2013 01:48 AM
I think you should call your Carrier giffgaff to make sure you account have sufficient balance ,Also On your homescreen Go to Manage Connection > Service Status > BlackBerry Internet Service = what is the status.
If you're trying it over WiFi previously , then do it over your Mobile Network and see if you recieve the same error .
03-22-2013 03:24 AM
the BB internet service says: not connected. (the internet on my phone is working though if that helps)
A normal Data Plan will allow us to browse Interne
Once you have your account configured with BlackBe
Call giffgaff and let us know if you still receive