Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: blackberry 8520
My Carrier: O2

BBM Wont update.

Hello I am trying to update my bbm to the new 7.0 version and it wont let me i have the old one the 5.0.2.12 Smiley Sad

 

Can anyone tell me how i would get the new update i tried wiping handheld and that dont work.

 

Everytime i try downloading the 7.0 version is says "would you like to overwrite 5.0.2.12 version with 5.0.2.12 version, so i click yes and then reboot but then nothing changes :/

Highlighted
Contributor
Posts: 48
Registered: ‎12-11-2012
My Device: Curve 9360
My Carrier: Vodafone

Re: BBM Wont update.

To update to BBM 7 you must :

 

Have OS 6 or higher.

Must be in a supported country

The service provider must be supported

 

List of supported countries can be checked on the following link on the right column after scrolling down :

http://appworld.blackberry.com/webstore/content/3729/

If your query is resolved then please click on - 'Accept as Solution'
Thank You.
New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: blackberry 8520
My Carrier: O2

Re: BBM Wont update.

how do i check what OS i have? have would i update?
Contributor
Posts: 47
Registered: ‎12-13-2012
My Device: Blackberry 9300 3G
My Carrier: Idea

Re: BBM Wont update.

Press menu key on homescreen menu> press > option > Divice > and scroll down to about divice version. You will get all the information about your divice version
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BBM Wont update.

BBM 7.0 is not supported for BlackBerry Curve 8520 because it's available for OS6.0 and above device.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit