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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎01-29-2013
My Device: Blackberry 9860
My Carrier: Digicel

BBM and Blackberry ID

Hi all,


I need some help.


I lost my BB9860 that was running on OS 7.1, then i did a secutity wipe on the blackberry protect website.

I found the phone later the same day, but when i logged into BBM using my BBID none of my contacts wrere there. They all dissapeard. Note i was using OS 7 when the phone was lost and wiped.


Please help

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BBM and Blackberry ID

Hello SeonBB and welcome to the BlackBerry Support Community Forums.


What version of BBM do you have installed? 


Did you backup your data on the BlackBerry Protect site before you wiped the device? Or have you ever done a backup on your device using BlackBerry Desktop Software?


Do you have more than one BlackBerry ID? If so, did you log in with the same one you registered with your BBM? 





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