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03-23-2013 02:15 PM
Actually, today was the first time I use Blackberry Desktop Software. After connecting my device to the USB port, the Blackberry Desktop Software asked to make a backup. I allowed that to happen, so it made a backup.
After unplugging my device from the PC, I tried to use the BBM, but I realized that all my contacts are lost.
I tried to restore my mobile files using the application. When I did that, I found all my files and information on the device, but I didn't find the BBM contacts, so I tried to restore the BBM contacts from Blackberry Desktop Software, but that didn't work.
By the way, sorry if my language is sick. I try to improve it daily.
Hope u help me
Solved! Go to Solution.
03-23-2013 03:17 PM
I think you did upgraded to Ver 7 which is saving your BBM contacts in your BB ID.
If you did so before you lost them try to re-download it and upgrade your BBM to ver 7 from
Select your desired language and update then sign on with your BlackBerry ID.