09-19-2012 07:07 PM
Ok so heres what happened. Like two years ago i bought a blackberry pearl 9105 like 2 years and like 6-8 months ago BBM stopped working but i wasnt too bothered but then when i tried updating it it disappeared completely which was also a couple months ago so it has basically been lost. But now, i am planning on buying a new blackberry curve 9320 and would like to have the contacts i had on BBM back but i do not have contact with all the contacts i had on BBM. Is there anyway i can recover the contacts or transfer them to my new phone when i get them. I had backed up the details of everything i believe with blackberry protect and still know my email and password so if i use that, could i get it back? My old bb pearl does not work at all, doesnt connect to the internet of BB app world or anything. I cant put a usb into it either as the bit on the phone is broken
Could i use my email and password to somehow get the contacts to the curve.
09-19-2012 09:28 PM
Welcome to the Community
Blackberry Protect does not include BBM on its backup. You have to either back it up using the Desktop Software or using BBM's Backup/Restore Management. Hope this answers your question.
09-20-2012 12:46 AM
09-20-2012 12:47 AM