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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎10-05-2013
My Device: 9860
My Carrier: Vivo

BBM damaged

Well guys I am following with 2 blackberry torch 9860 are the 2 with the following problem:
1) Do not connect error 507 have tried to update not only recognizes to upgrade

2) There does not recognize the chip connection (already tried other chip anything else I've been in the appliance store said over the phone is not locked) and it's been more than one year then the phone ta without warranty.

NOTE: I have 2 9860 because one of them did not want to put online over the line and I want to put on and pre-paid.

Needing help from you.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM damaged

Hey Cacique,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


For the error 507, follow the steps in this article: www.blackberry.com/btsc/KB10144


Can you explain what you mean by "chip connection"?  Do you mean the SIM card is not working or is it the media card?


I look forward to your reply.





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