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03-12-2013 01:07 PM
I updated BBM from version 7 to 7.0.1. After rebooting I found that my BBM had disappeared. I checked My World in Blackberry World, only to see that it is installed but it was gone. So had all my BBM messages from my Messages. Doing a Restore from an earlier backup did not resolve the issue, 7.0.1 still remained. I have had to re-install version 6 to get BBM back. Installing version 6 meant I have lost BB Voice which came with v7. Does anyone know where or how I can get the earlier version of 7.0.1. i.e version 7?
Solved! Go to Solution.
03-13-2013 05:54 AM
Welcome to BlackBerry Support Forums
Where are you located ?
From your BlackBerry browser browse to www.blackberry.com/bbm to download the most recent version available for your device.
03-13-2013 12:17 PM
Can you try that again , it might help . while doing so first first delete BlackBerry Messenger from your device , for that On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm to download the most recent available for your device.
If even after Installing you are unable to locate BBM on your Homscreen then try this Knowledge Base , which might help :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone
03-14-2013 03:14 PM
Thank you very much. I deleted BBM as suggested, removed the battery as instructed, rebooted and re-installed the latest version and the BBM icon plus all my contacts etc were back. Thank you very much.
03-14-2013 03:19 PM
That's a Great news . I am glad that you tried those above steps and resolved your issue