08-03-2010 06:53 AM
Please assist. I have a BB 8520. I am running version 126.96.36.199. I am having a major issue. My bbm contact display pictures are not changing, nor are my contacts. I deleted my wife to re invite her, when request was accepted, I ended up with a blue man. I have reinstalled bbm and I have rebooted. I added myself to my contacts and I appear as a blue man when I actually have up a picture. I have been checking my concerns over the net and quite a few people are having the same issue. Can any one please assist.
08-09-2010 12:04 PM
Welcome to the BlackBerry Support Community Forums.
How many BlackBerry Messenger contacts are currently on your BlackBerry? If over 100, I would suggest lower to less than 90 and see if the avatars update.
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02-21-2012 08:52 AM
02-23-2012 02:48 PM
02-28-2012 01:10 PM
Hi There, I had the same problem on my 8520.
What I did was go to Options-> Device->Advanced System Settings-> Host Routing Table. Then press the berries and select Register Now. After my phone re-registered on with the BB Network, within a few minutes I noticed my BBM contacts start to update. One way you can see if your BBM is updating is by adding yourself. If your picture loads up in your contact list then your BBM is updating.
Hope this helps!