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New Member
Posts: 2
Registered: ‎01-01-2013
My Device: Bold 9900
My Carrier: Vodafone

BBM error: Cannot set up once updated

Hi, I recently updated Blackberry Messenger and when opened, it prompted me to type in my Blackberry ID, which I did. However, an error occurred and it said ''Cannot Set Up BM'' ''A temporary BBM server error has occurred.'' How would I be able to fix this? I really need to use BBM and not lose all my contacts. Thanks.
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM error: Cannot set up once updated

I saw this thread:



I'm hoping this will resolve itself though.  You could also try to uninstall and reinstall BBM... or to troubleshoot...head to a computer, browse and login at https://blackberryid.blackberry.com/bbid/login/

change your password and try the new password on the bbid prompt on the phone.

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New Member
Posts: 2
Registered: ‎01-01-2013
My Device: Bold 9900
My Carrier: Vodafone

Re: BBM error: Cannot set up once updated

I saw that thread, and its a slightly different problem.. Although I did try what they suggested; didn't work.

I will try your other suggestions too and update here, thanks.
New Contributor
Posts: 2
Registered: ‎08-15-2013
My Device: Torch 9800
My Carrier: ATNT

Re: BBM error: Cannot set up once updated

I'M trying to set up my bbm but I'm getting a temporary server error, how can I fix this problem
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBM error: Cannot set up once updated

foreversexy23 wrote:
I'M trying to set up my bbm but I'm getting a temporary server error, how can I fix this problem

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33780 "A temporary server error has occurred error" may be displayed during initial setup of BBM and BBM contacts appear to have disappeared

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 14
Registered: ‎08-24-2013
My Device: Blackberry curve 8520
My Carrier: Orange

Re: BBM error: Cannot set up once updated

Haveing same problem and not getting anywhere