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Trusted Contributor
Posts: 101
Registered: ‎08-31-2008
My Device: Torch 9800 and Playbook
My Carrier: Vodafone
Accepted Solution

BBM greyed out andunable to delete

I want to delete BBM as it's not appearing on my Playbook when bridged with my Torch (it was, but for some unknown reason is no longer there). 

 

I've been advised to delete BBM and reinstall it, however, the delete option just is not there, neither when viewed in App world, nor under options-device-applications.

 

Help please.

 

 

@SillohZil on Twitter
Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM greyed out andunable to delete

In your Options > Device > Applications, click the upper right drop-down box to ADD-ON.

Delete BBMessenger.

Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Now, from your BlackBerry browser, download the latest version from www.blackberry.com/messenger

 

The latest 5.0.3.22 is required for BBM on the Playbook.



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Trusted Contributor
Posts: 101
Registered: ‎08-31-2008
My Device: Torch 9800 and Playbook
My Carrier: Vodafone

Re: BBM greyed out andunable to delete

I could not find a drop down box to delete BBM. However I have downloaded and successfully installed the updated BBM with success. It now shows on the PB when bridged. Thank you for your help.
@SillohZil on Twitter
Highlighted
Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM greyed out andunable to delete

Cool, you're very welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code