10-27-2012 12:27 PM
I am from Toronto (I'm on Virgin) and I am currently in Switzerland on vacation. I have been using BBM and email over wifi without any problems over the last few days. However, recently BBM and email have stopped working on my phone. Facebook, the App Store, WhatsApp, etc. all work fine, but BBM and email do not.
I have noticed that I no longer have the Blackberry BB icon in the top right-hand corner of my phone (where it shows wifi connection, etc). How do I get BBM/email working again?
10-27-2012 12:33 PM
Start with a battery pull. Remove your battery while your phone is powered on then replace it.
Give that a try and post back with your results.
10-27-2012 12:51 PM
My next suggestion would be to resend the service books to your phone but you're going to incur data charges if you're abroad. If you're not concerned about that, from your homescreen go to Options>Device>Advanced System Settings>Host Routing Table>(Menu Key)>Register Now.
I hope that helps you.
10-27-2012 12:55 PM
I tried that, after choosing "Resister Now" it says: "Registration message queued. It will be sent once data coverage is avaliable" when I click "okay" (only option) nothing happens!
10-28-2012 04:14 PM
After registering,please do a batt pull once again,it worked for me when I was in Turkey,make sure you enable data but not roaming in your setting to avoid data charges.
10-29-2012 09:07 PM
If you recently completed an update of BBM its possible that the update has broken your BBM by making the icon invisible due to an incorrect version install or incomplete DL - this is a known bug which still has not been addressed.
If you have not recently upgraded BBM then ....
Check if you have not accidently Hidden the icon -
You can try the usual advice of uninstall & re-install & battery pull & wipe & reinstall OS & service book install etc. etc. BUT the fact remains that I still can't get my BBM icon back after 8 months of trying ......
BTW since my BBM icon disappeared it also took with it at later dates - BB App World / WhatsApp / FaceBook and more .....
Moral of story ........ Don't upgrade Apps unless you have to!!