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New Contributor
Posts: 3
Registered: ‎01-21-2013
My Device: Bold 9900
My Carrier: Vodacom
Accepted Solution

BBM icon disappeared

I have a Bold 9900. I updated graded to new BBM and my BBM icon has now disappeared altogether? I have software 7.1.0 bundle 2061.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: BBM icon disappeared

Hi,

 

On your Device go to BB App world > My world, upgrade BBM, if upgrade available .!!

New Contributor
Posts: 3
Registered: ‎01-21-2013
My Device: Bold 9900
My Carrier: Vodacom

Re: BBM icon disappeared

I did that originally and that is what caused the problem. Before that I had an icon, after the upgrade it disappeared. If I go there now it says installed, but still cant find it.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: BBM icon disappeared

ohhkk,

 

On Device > Menu (BBKey) Maximize Panel > Options > Type application management > Select APP mgnt tab.

 

Select BBM App and press menu and then delete. Restart handheld and then again try to get this installed using BB App world. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM icon disappeared


lizavogt1234 wrote:

I did that originally and that is what caused the problem. Before that I had an icon, after the upgrade it disappeared. If I go there now it says installed, but still cant find it.


Hello lizavogt1234

 

Welcome to BlackBerry Support Forums

 

              On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse www.blackberry.com/bbm .

 

       If device prompt for a restart do it .If still unable to view BBM icon on your Homescreen check this Knowledge Base :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone.

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New Contributor
Posts: 3
Registered: ‎01-21-2013
My Device: Bold 9900
My Carrier: Vodacom

Re: BBM icon disappeared

Thanks so much!

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM icon disappeared

Hi lizavogt1234

 

 

                              So enjoy BlackBerry Messenger  Smiley Happy 

 

 

 

Cheers !

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New Contributor
Posts: 5
Registered: ‎01-25-2013
My Device: Bold 9900
My Carrier: o2

Re: BBM icon disappeared

i tried doing exactly that, i found it in the application management but it wont allow me to delete it, only to 'edit permissions'. am i doing something wrong?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM icon disappeared


alizdar24 wrote:
i tried doing exactly that, i found it in the application management but it wont allow me to delete it, only to 'edit permissions'. am i doing something wrong?

Hi alizdar24

 

 

On application Management if you are unable to delete BBM then don't click on it just Highlight BBM press the Menu key > then delete > After deleting perform a battery pull and then have a try.

 

KB10040 : How to view or remove installed applications on a BlackBerry smartphone 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎01-25-2013
My Device: Bold 9900
My Carrier: o2

Re: BBM icon disappeared

i tried that, there isnt a delete option there either...