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New Member
Posts: 1
Registered: ‎10-22-2011
My Device: Curve 9300
My Carrier: O2

BBM is not working

since last "crash" mid of october BBM is not working over night, also e-mails will not be sent from mail account to Blackberry. Seems to be a problem in Brasil. what might be the solution / reason? really embarrasing that this doeas not work for 100% and we do not know the reason. any ideas?

Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM is not working

It's probably a single issue on your device. All of Brazil is not down.


If things are not yet completely working for you, please do a simple reboot on the BlackBerry in this manner: 


    • With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Then, additional things you might try:


1) Register HRT:     (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key  > and then click Register Now. If you have an OS 6 device, Look at Options > Device > Advanced... etc.

2) Resend Service Books:   KB02830 Send the service books for the BlackBerry Internet Service

Hopefully that will get things going again for you!

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