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New Member
Posts: 3
Registered: ‎04-22-2013
My Device: Curve 9320
My Carrier: Belgacom-Proximus

BBM issue, tried very existing suggestion on the forum

[ Edited ]

Hi,

 

I got a new Curve and swapped from a BIS to a BES subscription at the same time. Unfortunately that means that BBM is no longer working as it should:

- contacts remain in pending (waiting for authorization) status (although the contacts I invited have accepted my request). 

- I've been able to add one contact through e-mail invite to BBM (instead of through PIN). He doesn't get my messages (although they say D for delivered), I can receive his messages.

- I tried the solutions put forward in KB12319, doesn't change anything.

- I tried deleting and installing BBM again, no result (the same pending contacts automatically get added to my list, probably due to BB ID)

- There are no restrictions on BBM on the BES-server (checked with IT)

- When I put my SIM in my old BB, BBM works just fine.

- I use BB OS 7.1.0 and BBM 6.2.0.56 (upgrading to BBM 7 is not possible)

 

So, what else can I do?

 

Thanks in advance for your help.

 

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue, tried very existing suggestion on the forum


MrDries wrote:

- I use BB OS 7.1.0 and BBM 6.2.0.56 (upgrading to BBM 7 is not possible)


Why is this not possible?



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New Member
Posts: 3
Registered: ‎04-22-2013
My Device: Curve 9320
My Carrier: Belgacom-Proximus

Re: BBM issue, tried very existing suggestion on the forum

When I upgrade to BBM 7 it says that my IT Admin does not support that version so I downgraded again.

Highlighted
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue, tried very existing suggestion on the forum

OK, so the the comment of "There are no restrictions on BBM on the BES-server (checked with IT)" is not accurate.

 

You need to upgrade to BBM 7



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎04-22-2013
My Device: Curve 9320
My Carrier: Belgacom-Proximus

Re: BBM issue, tried very existing suggestion on the forum

Ok, I'll check again with IT and keep you posted. Thanks already for your help.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue, tried very existing suggestion on the forum

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code