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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-06-2013
My Device: 9900
My Carrier: Orange

BBM issue

I've been using BBM with a friend of mine since forever. Since april 2, my messages are stuck on the "D" status even when my friend reads it. 
Moreover, when he sends message to me, he will just have the "check" thing, like if it was stuck on the server, and i won't get them. 

PIN message are working fine between us. I dont have any problems with other contacts on BBM. 

We both tryed to uninstall and install BBM back without any success. 

May anyone help us please? 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM issue

Hey Fax3l,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


We are aware of this issue and I would suggest contacting your network service provider and ask to be transferred to BlackBerry so we can resolve the issue.  


I appreciate your patience.





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