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Contributor
Posts: 10
Registered: ‎08-29-2013
My Device: Z10
My Carrier: Glabrous International

BBM issue!

Hello,

I have a new Z10 with the latest software update installed, and I have the latest BBM version as well. The problem is: the BBM get stuck; I can't send nor receive messages EVEN though I have a fine internet connection and the all other apps seem to work fine. The problem tends to happen so often and it annoys me Smiley Happy The only solution I have found is to disconnect then reconnect the phone's network connection!

 

Please help

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue!

What is the "latest" software you have installed... at Settings > About?

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Contributor
Posts: 10
Registered: ‎08-29-2013
My Device: Z10
My Carrier: Glabrous International

Re: BBM issue!

ver 10.1.0.4181
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue!

OK, that is up-to-date.

 

Have you performed a restart or full reboot on the device (hold down the top edge power button for a couple seconds > tap the lower right  RESTART)?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎08-29-2013
My Device: Z10
My Carrier: Glabrous International

Re: BBM issue!

Yes I did. I even re-loaded the systems software! Nothing changed
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue!

When did do this reload of the "systems software"?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎08-29-2013
My Device: Z10
My Carrier: Glabrous International

Re: BBM issue!

Yesterday
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue!

Is it working right now?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎08-29-2013
My Device: Z10
My Carrier: Glabrous International

Re: BBM issue!

It is working but the Stuck thing didn't go away
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM issue!

BBMessenger remains stuck and unusable?

 

If you've rebooted, and you've wiped and reloaded the OS of the device, I just don't know.

 

Does BBM even open, can you see your contacts or older chats?

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code