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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎11-06-2012
My Device: bold 9900
My Carrier: giffgaff

BBM music “unable to preview the media due to a network problem”

I have a problem that BBM music which was working and is now giving a network error.

“unable to preview the media due to a network problem”

I am curious about this, as the following are working:

  • My email
  • Visits to websites
  • Dropbox

 

I am running Bold 9900 on the UK GiffGaff network. I am running 7.1 Bundle 1149

 

So I feel that it is not a general network error my end.

 

I have tried rebooting my phone, and uninstalling and installing the software.

 

Any suggestions, I quite liked the idea of BBM Music, but there is the old weakness of a cloud service, that one is dependant on other systems working ok.

New Contributor
Posts: 2
Registered: ‎11-06-2012
My Device: bold 9900
My Carrier: giffgaff

UPDATE...seems to be a GiffGaff problem...works on WIFI

Hi there,

 

A bit more testing and I got an interesting result...works on wifi and not on GiffGaff.

 

As my other data hungry apps work on GiffGaff, I wonder if they are blocking this traffic.

 

Pretty sure that it was working before :-(

 

Regards  Rob