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New Contributor
Posts: 3
Registered: ‎08-18-2013
My Device: Curve 8520
My Carrier: Vodafone
Accepted Solution

BBM not able to download

[ Edited ]

During upgrade the BBM got deleted as i was not having a wifi connection, now if i try post connecting it to my wifi its showing not available for your phone. I am unable to download BBM, Please assist. BB Pin {REMOVED}

 

Even facng problem while connecting it to my PC, BB Destktop Software is unable to read the PIn, asn giving error message to connect the device.

 

---Kamlesh

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM not able to download

Hello komleshk

 

Welcome to BlackBerry Support Forums

 

Trun off your wifi and try to download BBM over your Mobile network !

 

Use your BlackBerry browser and browse to www.blackberry.com/bbmdownload  and download the version available for your device model .

 

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New Contributor
Posts: 3
Registered: ‎08-18-2013
My Device: Curve 8520
My Carrier: Vodafone

Re: BBM not able to download

[ Edited ]

  Still not able to download error message is your device. Mode not available

 

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM not able to download


komleshk wrote:

  Still not able to download error message is your device. Mode not available

 

 


Hi there ,

 

Have you used your device native browser ? Or you're trying it from a PC browser ? The above link  to download BBM will work from our BlackBerry native browser !

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎08-18-2013
My Device: Curve 8520
My Carrier: Vodafone

Re: BBM not able to download

[ Edited ]

BBM now got downloaded but it says cannot setup bbm... now wht to do...

 

Will bbm work on Wifi also... shd i try on wifi..

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM not able to download

Hi there,

 

You can try it over wifi but before that can you check if your device is connected to BlackBerry Internet Services ? For that go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status now ? 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.