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Contributor
Posts: 11
Registered: ‎10-17-2011
My Device: Bold 9900 Touch
My Carrier: Orange

BBM not working, Please help!!!!!

Hi,

 

I hope you can help.  My daughter has a BB Curve, we couldn't afford to top it up for around 2 months roughly.  She had enough credit to text but she couldn't use her BBM recently.  We have topped her phone up yesterday but her BBM still isn't working.  When I try and send her a BBM I immediately get a red X next to the message instead of the usual D and then R.

 

When she tries to send a BBM she gets the circles like it's trying to send but notihing happens.

 

Has BB cut her off?  What do I do please??

 

Many thanks,

Lisa

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working, Please help!!!!!

Lisa, call Orange and make sure the top-off has been applied to her BIS data plan account. Orange likely made a mistake.

 

Also, rebooting the device can help reconnect to the BIS data services needed for BBM. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Good luck.

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Highlighted
Contributor
Posts: 11
Registered: ‎10-17-2011
My Device: Bold 9900 Touch
My Carrier: Orange

Re: BBM not working, Please help!!!!!

Hi, Thanks for your help Smiley Happy

I phoned Orange and apparently everything was disconnected as the phone wasn't topped up! I guess it's a case of topping up every month, at least the bare minimum! Phone is all working now, Yay!!! Smiley Very Happy
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working, Please help!!!!!

Great, you're welcome.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code