05-15-2013 10:26 AM
Hi, guys! My client with BIS activated cannot use BBM. The rest of the applications work fine, Facebook, e-mail, browser, everything is Ok.
I tried to reboot it with battery, I've turned off the mobile network and turned it on, but without result. Can someone help me?
05-18-2013 01:51 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to be certain that your specific data plan is enabled for the services you desire (e.g., all BIS plans do not necessarily enable the same suite of services).
05-19-2013 11:36 AM
Then you fall to what I said at the end: