04-22-2013 06:41 AM
I got a pre used BB 9790 that I wiped before inserting my my SImCard. I have been trying to set up Black Berry Messenger but all I get is a message 'setting up BlackBerry Messenger' then the screen goes blue and stays that way. I have tried to emove the battery and set it up several times but I keep getting the same result. Please help.
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04-22-2013 06:48 AM
Welcome to BlackBerry Support Forums
Can you first confirm if you have a BlackBerry Data Plan / BIS on your SIM account from your Carrier Airtel ?
04-22-2013 06:59 AM
Hello Barry 5041
A normal data plan will not allow those BlackBerry Services like BBM , you must BlackBerry Data Plan / BIS on your account , Do you have it ?
On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status ?
04-22-2013 07:19 AM
I think it a personal device Right ? So call your Carrier Airtel to activate BlackBerry Data Plan / BIS on your account . After activating those plans you won't have any problem with BBM or any other BlackBerry applications.
So call your Carrier Airtel .
04-22-2013 07:33 AM
You are welcome ... !
09-06-2013 11:25 PM