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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-28-2013
My Device: blackberry curve 9320
My Carrier: mtn

BBM not working

Hi I received someone elses phone. I have already done a wipe and everything. Most of my setings are done. I was trying to set up BBM. It got as far as a blue screen saying "welcome to blackberry messenger" but there are no buttons to press to move on or anything it's just stuck. I have my bis enabled it says "EDGE in capital" and my internet works perfectly. I have a blackberry curve 9320 MTN.
Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBM not working

Hi and Welcome to the Community!


There are several carriers named "MTN"...from what I can see, some support the 9320 and others do not. You need to ask your MTN carrier very specifically if their network natively supports the 9320 for HRT, Service Books, and all BB-proprietary functions.


If they say yes, then proceed with the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will need to contact your mobile service provider for further formal support to determine why your BB cannot properly communicate with their network.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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