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New Contributor
Posts: 2
Registered: ‎03-22-2014
My Device: Blackberry Z10
My Carrier: Etisalat

BBM on Z10 suddenly on someone else's name.

I was travelling abroad and on returning home, a friend told me that they could no longer see me on their BBM. Upon opening my BBM, I had a message about switching to this device. As I had replaced my Z10 3 months ago, I thought it was a system check and accepted the request and now I have someone else's bbm profile with no contacts.... I have done a security wipe and restore, but it seems that person's bbm is now associated with my bbid. Please help!
Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BBM on Z10 suddenly on someone else's name.

Sounds like someone managed to get your password and hack into to your BBID. I'd change your password immediately. You can change it at www.bbid.com

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New Contributor
Posts: 2
Registered: ‎03-22-2014
My Device: Blackberry Z10
My Carrier: Etisalat

Re: BBM on Z10 suddenly on someone else's name.

Thanks John, I have changed the password and edited the account name and photo, seems to be OK so far. Sent new friend requests and working up 'till now. Cheers.