05-17-2013 08:00 AM
I really need assistance!! My BB Curve is barely 4 months old, and I am experiencing a very annoying problem that NO ONE is able to help me with. My BBM profile picture is constantly being changed by someone I don't know - pictures of his family and other pictures that I do not appreciate. He also changes my name on my profile. I have been into my service provider to sort the issue out and they say the cannot help - it is driving me mad!! I don't know who this person is and there is no way of contacting him, I just know my pic keeps being changed. Can BB pins be so similar that there is a crossover of information?? PLEASE HELP!!!!!
05-20-2013 02:47 PM
Hi and Welcome to the Community!
I suspect that you both are using the same BB ID account, which does indeed intermingle things in BBM for both users. Best practice is for each BB to use a unique BB ID and not share across devices. Since you do not know this other person, you should probably initiate the change on your side...to prepare, please review the link in my auto sig on this post regarding backups...you are going to need that. You also will want to carefully document all of your BBM Contacts, Groups, etc. so that you can recover those afterwards...if you are on BBM7, they likely will be lost in this process, and you will need to manually recover them (if you are on pre-BBM7, then you can indeed backup/restore thes items).
Once you are prepared, you will need to do this:
Once the WIPE completes, you will proceed to create a brand new BB ID that will be unique to your BB only. Then you can proceed with restoring your data, apps, etc. from the backup preparations you took.