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New Member
Posts: 1
Registered: ‎07-03-2013
My Device: 8520
My Carrier: digicel

BBM set up taking forever to load

So I wiped my 8520 and reinstalled my apps. Everything except BBM is working. When i click BBM it says setting up BBM and loads but never opens.It tried dleteing it and rinstalling but it same thing is happening. What is going on?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM set up taking forever to load

Hello Jevon

 

Welcome to BlackBerry Support Forums

 

 

On your Homescreen when you go to Manage Connection > Service Status > BlackBerry Internet Services = What is the status now ?

 

Which version of BBM you're having on your device .

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New Member
Posts: 1
Registered: ‎10-28-2013
My Device: blackberry 9780
My Carrier: 3G, wi-fi

Re: BBM set up taking forever to load

BBM is not working. When i click BBM it says setting up BBM and loads but never opens. It tried deleteing it and reinstalling but it same thing is happening. What should i do?

New Member
Posts: 1
Registered: ‎11-26-2015
My Device: Blackberry Curve 9360
My Carrier: Movistar

Re: BBM set up taking forever to load

Good Afternoon, I have the Curve 9360 but it takes for ever to load, I have internet service but it says Internet service not connected what do I need to do?

 

Would you be able to help me with?

 

thanks in advance.

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM set up taking forever to load


Hproa wrote:

Good Afternoon, I have the Curve 9360 but it takes for ever to load, I have internet service but it says Internet service not connected what do I need to do?

 

Would you be able to help me with?

 

thanks in advance.


Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support, and to see if you have a proper BB-level data plan (from you carrier) so as to enable the BB proprietary services.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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