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New Member
Posts: 1
Registered: ‎06-17-2013
My Device: torch 9860
My Carrier: airtel

BBM, skype and message account Do not work

Hi! I am Jolina and I am using a blackberry from last October that is since 9months now but i've never been able to use BBM, to download skype even from blackberry's site, to activate my message account and more.... The thing is that I bought it in congo from a friend just before travelling but I live in India. I once brought it to the service centre of bangalore on cunningham road but they told me they can only service the handsets bought in India. I've tried to solve all those issues online but whenever I download from the site I get a message box telling me that my handset is incompatible . So I would like to know what to do in my case and if there are fake blackberries sold in the market. I am using a blackberry torch 9860.

Hall of Famer III
Posts: 58,817
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBM, skype and message account Do not work

Hi and Welcome to the Community!


While there certainly are (I think...I have no proof) fake devices on the market, I have a suspicion that your issue may actually be something totally different...incompatibility with the network on which you desire to operate it.

Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies. You may have to ask your carrier a very specific question to determine if 5b indeed applies...such as:

  • "Does your network natively support my 9860 for the automatic registration and delivery of Service Books?"

If they say no, then 5b applies, and your challenges will be quite large.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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