03-22-2013 12:56 AM
Please help i just recently upgraded BBM and i failed, the screen poped up with a warning icon stating Uncaught exception: missing resource files, and the bbm tab now reads net_rim_bb_... i dont know what to do i cannot delet the bbm either.
03-22-2013 07:52 AM
Welcome to BlackBerry Support Forums
Have you tried removing or deleting BBM ? If not then first delete any existing version of BlackBerry Messenger from your device.For that On your Homescreen Go to Options > Device > Application Management > locate and delete BBM from that list .
KB10040 : How to view or remove installed application on a blackberry smartphone
Once it is deleted Reboot your device by removing the battery while your device is Powered On , wait for a min then re-insert it back. after restart please check if error message persists.
If error doesn't appear you can try reinstalling BlackBerry Messenger again , for that from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps