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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎03-22-2013
My Device: bb torch 9800
My Carrier: bell

BBM update problem

Please help i just recently upgraded BBM and i failed, the screen poped up with a warning icon stating Uncaught exception: missing resource files, and the bbm tab now reads net_rim_bb_... i dont know what to do i cannot delet the bbm either.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM update problem

Hello chauhanhm


Welcome to BlackBerry Support Forums



Have you tried removing or deleting  BBM ? If not then first delete any existing version of BlackBerry Messenger from your device.For that On your Homescreen Go to Options > Device > Application Management > locate and delete BBM from that list .


KB10040 :  How to view or remove installed application on a blackberry smartphone


Once it is deleted Reboot your device by removing the battery while your device is Powered On , wait for a min then re-insert it back. after restart please check if error message persists.


If error doesn't appear you can try reinstalling BlackBerry Messenger again , for that from your BlackBerry Browser browse to  www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps


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