04-01-2011 08:12 AM
Since upgrading to the latest version of BBM 126.96.36.199 on my Bold 9780 running OS 188.8.131.524 I have lost the SEND option for my camera photos. I still have a WHATSAPP send option but I can't send a photo via either BBM or MMS. Any ideas?
Solved! Go to Solution.
04-01-2011 02:21 PM
Hi and Welcome to the Forums!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! Good luck and let us know!
04-02-2011 09:50 AM
I've followed the steps and I have partial success. IN BBM I now have a SEND option but if I select SEND PICTURE and then select a photo from my camera photos nothing happens. I don't have a SEND option in CAMERA PICTURES except to WHATSAPP. Am I missing something? It all worked perfectly before the BBM upgrade.
04-04-2011 02:14 AM
I suggest you contact your wireless service provider for formal support.
04-04-2011 03:30 AM
I think I've cracked it. This may not br yhe complete answer because I have followed the advice given on the forum. I have also deleted an app which was annoying me (London tube map) and the phone reset itself. Then I noticed that I could send a photo again but not all of them. I checked the properties of some of my photos and some were geotagged and some were not. I can send a photo if it is not geotagged. i can't send a geotagged photo. I've turned off the GPS (which sometimes delays the camera anyway). I can live with no GPS but it is essential for me to be able to send photos. Has anyone else noticed a problem with GPS?