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New Contributor
Posts: 8
Registered: ‎04-01-2011
My Device: Bold 9780
My Carrier: Orange OS6
Accepted Solution

BBM v 5.0.2.12 will not let me send a photo

Since upgrading to the latest version of BBM  5.0.2.12 on my Bold 9780 running OS 6.0.0.294 I have lost the SEND option for my camera photos. I still have a WHATSAPP send option but I can't send a photo via either BBM or MMS. Any  ideas?

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM v 5.0.2.12 will not let me send a photo

Hi and Welcome to the Forums!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! Good luck and let us know!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 8
Registered: ‎04-01-2011
My Device: Bold 9780
My Carrier: Orange OS6

Re: BBM v 5.0.2.12 will not let me send a photo

I've followed the steps and I have partial success. IN BBM I now have a SEND option but if I select SEND PICTURE and  then select a photo from my camera photos nothing happens. I don't have a SEND option in CAMERA PICTURES except to WHATSAPP. Am I missing something? It all worked perfectly before the BBM upgrade.

New Contributor
Posts: 8
Registered: ‎04-01-2011
My Device: Bold 9780
My Carrier: Orange OS6

Re: BBM v 5.0.2.12 will not let me send a photo

I am able to send a voice message via BBM. I still can't send a photo via BBM, MMS or email since upgrading to the latest version of BBM.  Help!

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM v 5.0.2.12 will not let me send a photo

I suggest you contact your wireless service provider for formal support.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 8
Registered: ‎04-01-2011
My Device: Bold 9780
My Carrier: Orange OS6

Re: BBM v 5.0.2.12 will not let me send a photo

I think I've cracked it. This may not br yhe complete answer because I have followed the advice given on the forum. I have also deleted an app which was annoying me (London tube map) and the phone reset itself. Then I noticed that I could send a photo again but not all of them. I checked the properties of some of my photos and some were geotagged and some were not. I can send a photo if it is not geotagged. i can't send a geotagged photo. I've turned off the GPS (which sometimes delays the camera anyway). I can live with no GPS but it is essential for me to be able to send photos. Has anyone else noticed a problem with GPS?