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Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0
Accepted Solution

BBM v. 7.1.0.1.23 pls help me

Please may someone help me.

I downloaded new software from the Blackberry App world for the BBM.

I have restarted my phone and now BBM wont work. Its just a blue screen and it gives me no options.

Any advice on how to fix it?

Thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM v. 7.1.0.1.23 pls help me

Hello Xylee

 

Welcome to BlackBerry Support Forums

 

 

Are you able to use BBM on your device before this Update ?

 

let us know.

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Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: BBM v. 7.1.0.1.23 pls help me

no, i was not able to use my BBM bcos i just buy Saturday 

Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: BBM v. 7.1.0.1.23 pls help me

bcos i just buy last saturday

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM v. 7.1.0.1.23 pls help me

Hello Xylee

 

 

So , do you have BlackBerry Data Plan / BIS in your account from your Carrier or wireless service provider ! If not then activate it and it will fix your issue with BlackBerry Messenger .

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Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: BBM v. 7.1.0.1.23 pls help me

 do you have BlackBerry Data Plan / BIS in your account from your Carrier or wireless service provider ! If not then activate it and it will fix your issue with BlackBerry Messenger .

 

 

What blckberry data plan/ i use wireless internet provider.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM v. 7.1.0.1.23 pls help me


Xylee wrote:

 

What blckberry data plan/ i use wireless internet provider.


Hello Xylee

 

 

To use BBM and many other BlackBerry services we need Specific BlackBerry Data Plan also known as BIS from our Mobile service provider . Do you have it ? 

 

On your Homescreen Go to Manage Connection > Service Status > BlackBerry Data Plan = what is the status ?

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Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: BBM v. 7.1.0.1.23 pls help me

BlackBerry Internet service

Connection :                  Not Connected

 

BlackBerry Enterprise Server

Connection:                   Not Conected

 

Mobile network

Coverage:                      edge

Provider :                        Globe Telecom-PH

 

Wi-Fi Network

Active Prolife:                  Lorenzo Wife

SSDI:                                Lorenzo Wife

 

Bluetooth 

Status:                            off

 

 

 

 

Sorry i think u are mad sorry bcos i am only 15yrs old sorry

Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: BBM v. 7.1.0.1.23 pls help me

[ Edited ]

Phone Number:             **Removed**

Status:                             Available

Connection:                    mobile network

 

BlackBerry Internet service

Connection :                  Not Connected

 

BlackBerry Enterprise Server

Connection:                   Not Conected

 

Mobile network

Coverage:                      edge

Provider :                        Globe Telecom-PH

 

Wi-Fi Network

Active Prolife:                  Lorenzo Wife

SSDI:                                Lorenzo Wife

 

Bluetooth 

Status:                            off

 

 

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM v. 7.1.0.1.23 pls help me


Xylee wrote:

Sorry i think u are mad sorry bcos i am only 15yrs old sorry


Hey Xylee , why do you think I'm mad Smiley LOL

 

 


Xylee wrote:

BlackBerry Internet service

Connection :                  Not Connected


Xylee , As I already said you need BIS on your account to use BBM and other BlackBerry applications without that it will not work.So call or Contact your Mobile service provider Globe to activate it on your account.

I hope you understand Smiley Happy

 

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