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New Contributor
Posts: 2
Registered: ‎02-14-2014
My Device: z10
My Carrier: Tmobile

BBM wont open since the update

I have a BlackBerry z10 on Tmobile running leaked 1055. Since the BBM update the BBM just crashes and does not open. Will there be a fix coming soon for this problem?

New Contributor
Posts: 3
Registered: ‎07-07-2013
My Device: Z10
My Carrier: ATT

Re: BBM wont open since the update

I have the same problem and no body at BB support give any answer.

Can some body help pls

New Contributor
Posts: 3
Registered: ‎07-07-2013
My Device: Z10
My Carrier: ATT

Re: BBM wont open since the update

I have the same problem, my phone is a Z10, with OS 10.2.1.176

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM wont open since the update

Is this new version of BBM is compatible with the official version 10.2.1.537 or10.2.1.1925 
And the latest version 10.2.1.2141 

In the lower version gives this problem. 

It is advisable to keep your OS updated to its latest version.

Regards.


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New Contributor
Posts: 2
Registered: ‎02-14-2014
My Device: z10
My Carrier: Tmobile

Re: BBM wont open since the update

So you're saying I'll never have bbm unless Tmobile updates my z10 with the "official" OS??
Forums Advisor III
Posts: 1,177
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, Samsung Galaxy Note 4, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30, BlackBerry Priv
My Carrier: Fido

Re: BBM wont open since the update


drewood66 wrote:
So you're saying I'll never have bbm unless Tmobile updates my z10 with the "official" OS??

The new BBM 10.3 will not work with a leaked OS. You`ll have to upgrade your OS with an official release from your carrier. 

Unless.... you have a backup of your old(er) official OS.....