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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎08-07-2012
My Device: Bold - 9900
My Carrier: Rogers

BBM wont work

I went to the states yesterday and when i came back none of my messages would send or recieve becuase it thought i was still out of Canada and apperently i "needed to buy a data package" i have done a few hard and soft reboots and everything has come back exept for my BBM it wont show my reccent updates or recive or send any bbms. I just got this phone a few months ago after haveing to replace it. Please give me some advice on what to do. Thanks

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BBM wont work

First, register your phone on the network again,

 

http://www.blackberry.com/btsc/KB00510

 

Then resend the service books to your phone,

 

http://www.blackberry.com/btsc/KB15402 

 

 

Let us know if that helps you.  Smiley Happy


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New Member
Posts: 2
Registered: ‎08-07-2012
My Device: Bold - 9900
My Carrier: Rogers

Re: BBM wont work

I did the firs thing you told me to do but my internet is not working again so it wont initialize my email account. what should i do now?