12-22-2012 02:43 PM
I received notice of an upgrade for BBM. I tried to upgrade but needed my password which i forgot. I tried the 'forgot password' feature and each time i try it i receive a site map bad request - try again. it does it continually. i cannot use the BBM feature. Very frustrating. Any ideas?
01-02-2013 02:37 PM
Hi barryk742 and welcome to the BlackBerry Support Community Forums!
Take a look at this article regarding resetting your BlackBerry ID password then try doing the update again.