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Visitor
Posts: 1
Registered: ‎03-03-2013
My Device: curve 9320
My Carrier: melusi
Accepted Solution

BBM

I'm having trouble with my BBM it doesn't want to change display picture although it shows to me that I've changed it but my contacts cannot see that I've changed it please help.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM

Hello meluh

 

Welcome to BlackBerry Support Forums

 

You can try reinstalling BBM , which might help . If you're willing to do that then first do a backup of your BBM contacts , ( If you're using a version prior to BBM 7 then do a local backup )

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

Then On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to  www.blackberry.com/bbm and download the most recent available for your device .After reinstalling see if that helps

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