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New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: Blackberry 9900
My Carrier: Vodacom
Accepted Solution

BBM

I upgraded the software on my 9900 this morning. After startup, the BB Apworld icon was missing. I downloaded it and reinstalled a newer version. I also had to upgrade my BB ID.

After logging in, there was an upgrade on BBM. I downloaded it and restarted phone.

The BBM icon/shortcut is missing. Not in any of the folders of the main screen.

Can ANYBODY help please

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM

Hello sburg

 

Welcome to BlackBerry Support Forums

 

If you are unable to to view or locate BBM on your homescreen then first follow this Knowledge Base :

 

 KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

 

Try it and let us know.

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New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: Blackberry 9900
My Carrier: Vodacom

Re: BBM

OK, I got it sorted.

Here is what I did:

I connected my phone to desktop and went into application manager. I removed BBM completely via my pc and let it start up again.

When it re-connected, there was a red asterisk, stating something about downgrading the OS to V7.0. I did that and when the phone started up, my bbm was back.

Did not take down details on the message, as I was fiddling around, but up and running again.

Smiley Happy

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM

 

 

Hi sburg that 's great ..  enjoy and have fun Smiley Happy 

 

 

 

Cheers !

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.