03-18-2013 12:44 PM
I have recently upgraded my BBM. It all went wrong from there. It took 3 hours to download, and dissapeared all together after that. i got a link to add it again but after another 3 hours of waiting all i got was a blue screen whenever i clicked on it. i am getting the messages but i cannot read them at all.
Please help =(
Solved! Go to Solution.
03-18-2013 03:04 PM
Welcome to BlackBerry Support Forums
If you're having problem with recent update , you can try reinstalling it again cleanly , but first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help:
KB20554 How to back up and restore the BlackBerry Messenger contact list
03-28-2013 12:27 PM
You are most welcome ... I am glad that now you can enjoy your BlackBerry Messenger as before
03-28-2013 04:19 PM
hi sorry to tag in, i have headache about bbm... my old 9780 is on OS6, , i cant transfer my contact bbm to new Z10..
i did try to update to BBM7 on my 9780, but never work... so i revert it back to os6 again.
is there any way i can transfer all my BBM contact from 9780 os 6 to Z10 without have to upgrade to bbm7, coz it never work...
please help me (i did try back up the contact to sd card still not work) blackberry link also not working... please help please its being 48 hours and nothing is work