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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎07-16-2013
My Device: Curve 9380
My Carrier: curve


Hi there I have a problem with my Bbm. When I chat with my contacts, they can read the chat but they can't reply. Even if they read the message but on my side it shows 'D'. And their display picture doesn't change on my side. Please help. Thanx in advance.
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310


Hey zenkosiz,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you remove the battery and place it back in, does the message show received on your end?  Also when did the issue start?  I would suggest re-installing BBM by going to www.blackberry.com/bbm and restart the BlackBerry Curve 9380 smartphone and then test out BBM.


Let me know if the issue still persists.


I look forward to your reply.





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