Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-01-2012
My Device: BlackBerry 9300 Curve
My Carrier: Vodacom


Since I downloaded the latest bbm I've been having problems sending bbm's, sometimes they deliver and sometimes they don't, when they don't want to deliver I have to reboot my phone. Please help
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers


Many things can go wrong with an advanced messaging system such as BBM.  The best remedy remains uninstalling it then reinstalling it.  Assuming you've done due diligence by making sure your BIS is working properly (this can be done by sending an email to yourself to see if you receive it on your phone) and calling your carrier and making sure their network is up and running properly.  If you've done these two troubleshooting items, delete BBM from your phone and reinstall it.



I hope that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.