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BlackBerry® OS Smartphones

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New Member
Posts: 3
Registered: ‎12-18-2012
My Device: Blackberry Torch 9810 Smartphone
My Carrier: Virgin

BBM

My BBM icon disappeared on my Torch 9810 and when I try to reinstall in App World, it says its already there.

BBM does not load in my playbook with message "this version is not supported"  What is up??  I use BBM to communicate to my out of town family members.  Please hurry to advise.  THX

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM

Article ID: KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone



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New Member
Posts: 3
Registered: ‎12-18-2012
My Device: Blackberry Torch 9810 Smartphone
My Carrier: Virgin

Re: BBM

Unfortunately these solutions did not change a thing for me.  There is still no way, I can use BBM on either my playbook or my 9810 Torch Smartphone.   Any other ideas?

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM

Look at your Options > Device > Application Management, what is the version of your BBM installed? 

Is it BBM v7



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Member
Posts: 1
Registered: ‎12-18-2012
My Device: Torch
My Carrier: Du

Re: BBM

yah if i have BBM 7 how can i change it?
Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM


someguy99 wrote:
yah if i have BBM 7 how can i change it?

What do you wish to change it to?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎12-18-2012
My Device: Blackberry Torch 9810 Smartphone
My Carrier: Virgin

Re: BBM

I can now use my BBM again, but I learned that it had not installed properly.  I deleted BBM and reinstalled BBM7 and everything is working again.  Thanks for your help.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM

Great, glad it is working for you.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code