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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: bold 9700
My Carrier: blackberry


When I update my BBM I can't open it and there only words saying "setting up BBM and nothing hapen how to fix it ??
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone


Hi islamkamel,


Welcome to the BlackBerry Support Community.
Are you connected to the mobile network or to a Wi-Fi network when setting up BBM? Could you please try removing and reinserting your battery and retrying the setup and let me know if that helps?


I look forward to your response.



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