08-19-2013 11:24 AM
Thank you for your question regarding the issue you are experiencing with accessing BBM.
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6
If this process fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.
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