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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-15-2013
My Device: 9300 curve
My Carrier: Orange


I'm having trouble setting up BBM, what am I doing wrong I've had the same screen for ages, green spinning circle with setting up BBM but doing nothing else.
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone


Hello Mummyclark,


Thank you for your question regarding the issue you are experiencing with accessing BBM.


Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6


If this process fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.





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