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New Contributor
Posts: 3
Registered: ‎03-09-2013
My Device: 9360
My Carrier: Geo-cell

BBQ

Plz my bum display pic has not been changyn 4 a week I need help Smiley Sad
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBQ


Caponecoolj wrote:
Plz my bum display pic has not been changyn 4 a week I need help Smiley Sad

Hello Caponecoolj

 

Welcome to BlackBerry Support Forums

 

Are you refering to BBM display picture ? If it is then you can try Reinstalling BBM which might help , On your Homescreen Go to Options > Device >  Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to  www.blackberry.com/bbm and download it again.

 

Try it and see if that helps.

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New Contributor
Posts: 3
Registered: ‎03-09-2013
My Device: 9360
My Carrier: Geo-cell

Re: BBQ

Would I loose all my bbm contact?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBQ

Hi Caponecoolj

 

If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further  help :

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

So try it to see if that helps.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎03-09-2013
My Device: 9360
My Carrier: Geo-cell

Re: BBQ

My display pic still not changeing Smiley Sad
I deleted d bbm nd it didn't work
Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBQ

Hello Caponecoolj

 

 

If that does not help then you have to wait because those things updates over the server , Reinstalling BBM has solved this problem with Display Pictures to a few user but for few it doesn't.

 

 

 

Good luck. 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.