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New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry Bold
My Carrier: Koodo
Accepted Solution

BBerry Messenger Updated

I received an email that recommending that I update my BBerry software. All went went well except the BB Messenger does not work. It has been trying to "Restore" for more than 48 hours.
New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry Bold
My Carrier: Koodo

Re: BBerry Messenger Updated

Not sure if it matters, but I'm using a BBerry Curve.
Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBerry Messenger Updated

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, open your BBMessenger and try again. If it still does not work, please let us know what you're seeing or any errors posted.

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New Contributor
Posts: 2
Registered: ‎05-23-2013
My Device: Bold 9900
My Carrier: Telus

Re: BBerry Messenger Updated

I have done the update as well. Bbm has dis appeared. Pulled battery 3 times. When a msg is sent to me it shows delivered on the sending phone but bbm is gone.
New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry Bold
My Carrier: Koodo

Re: BBerry Messenger Updated

Re-booted numerous times to no avail. BBerry is still trying to Resore BBM.
Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBerry Messenger Updated


RolyT wrote:
Re-booted numerous times to no avail. BBerry is still trying to Resore BBM.

ON your BlackBerry, are you connected to WiFi while trying to restore? Would you please connect to a WiFi source and try it?

 

Also, you can try this... go to Options > Device > Applications.

Scroll to and delete BBMessenger.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Now, using the BlackBerry Browser, go to www.blackberry.com/bbm and redownload and install.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry Bold
My Carrier: Koodo

Re: BBerry Messenger Updated

Had to delete then re-install BBM. Finally worked.
Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBerry Messenger Updated

Yup, that's what I just outlined for you.

 

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code