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Posts: 1
Registered: ‎04-03-2012
My Device: Bold 9790
My Carrier: Vodafone.de

BDM 6.1.0.36 crashes with AccessViolationException

Hello,

my team assistant an me constantly experience a crash of BDM on her PC whenever connecting her phone to synchronize contacts and calendar.

 

 Her system is

07:28:13.438|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.36
07:28:13.438|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
07:28:13.438|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7600.0] 
07:28:13.438|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.4963
07:28:13.469|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.37
07:28:13.688|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.40
07:28:13.828|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.15
07:28:13.922|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.9
07:28:13.984|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.14
07:28:14.000|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16 

Crash always shows these lines in Dektop.log at last:

07:29:16.940|DEBUG|44|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [813CED8] Connecting to device.
07:29:16.950|INFO |43|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x1DD4, THREADNAME="Unnamed"
07:29:16.951|DEBUG|9|RimDeviceManager.exe|0|[EB0] [21B86F39:16B1A80] Acquire Interface RIMDESKTOPCHANNEL on device 16B1A80
07:29:17.142|DEBUG|41|RimDeviceManager.exe|0|[EB0] [21B86F39:16B1A80] lockPassword.
07:29:17.143|DEBUG|9|RimDeviceManager.exe|0|[EB0] [21B86F39:16B1A80] lockPassword successful.  Cookie: 6
07:29:17.148|DEBUG|9|RimDeviceManager.exe|0|[EB0] [21B86F39:16C0638] Channel Open
07:29:17.251|DEBUG|9|RimDeviceManager.exe|0|[EB0] [21B86F39:16B1A80] unlockPassword. Cookie: 6
07:29:17.252|DEBUG|9|RimDeviceManager.exe|0|[EB0] [21B86F39:16C02A8] Device Connection Acquired
07:29:17.254|DEBUG|44|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [813CED8] Connection to device established.
07:29:17.254|DEBUG|44|Rim.Desktop.Services.Device|0|[Rim::Desktop::Services::Device::DeviceInternal::AcquireDesktopChannelConnection|PIN:0x21B86F39] Device connection established by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
07:29:17.254|INFO |44|Rim.Desktop.Services.Device|0|[Rim::Desktop::Services::Device::DesktopChannel::DesktopChannelImpl::Connect|PIN:0x21B86F39] Desktop connection acquired.
07:29:17.277|DEBUG|44|Rim.Desktop.Services.Device|0|[Rim::Desktop::Services::Device::DesktopChannel::DesktopChannelImpl::GetProtocolId|PIN:0x21B86F39] Protocol found. Protocol: Database Access Id: 1.
07:29:17.563|DEBUG|40|RimDeviceManager.exe|0|[1AF8] [checkPasswordCache] clearing device: 21B86F39
07:29:17.563|DEBUG|41|RimDeviceManager.exe|0|[1AF8] [21B86F39:16B1A80] MTP switch complete.
07:29:17.814|INFO |31|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread 
07:29:17.814|INFO |31|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA
07:29:17.814|INFO |29|Rim.Desktop.Media|0|Task [camera_SetThumbnailTask] running after delay on new thread 
07:29:17.814|INFO |29|Rim.Desktop.Media|0|Task [camera_SetThumbnailTask] run on new thread MTA
07:29:17.815|INFO |42|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
07:29:17.815|INFO |42|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
07:29:17.816|INFO |50|Rim.Desktop.Media|0|TASK: [camera_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
07:29:17.816|INFO |50|Rim.Desktop.Media|0|TASK: [camera_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
07:29:44.886|FATAL|44|Rim.Desktop.Shell|0|Fatal Application Error
System.AccessViolationException: Es wurde versucht, im geschützten Speicher zu lesen oder zu schreiben. Dies ist häufig ein Hinweis darauf, dass anderer Speicher beschädigt ist.
   bei CSyncModule.DoSynchronize(CSyncModule* , UInt32 ulDevicePin, UInt32 ulParentWindowHandle, DesktopSyncNotify* pNotify, IDesktopChannelConnection* pDeviceConnection, basic_string<unsigned short\,std::char_traits<unsigned short>\,std::allocator<unsigned short> >* strSyncLogFile)
   bei TranslationImpl.Synchronize(UInt32 parentWndHandle, IDevice device, Object deviceAccessToken, Object sender, OnTranslationEvent translationEventHandler, String& syncLogFile)
   bei Rim.Desktop.IntelliSync.Model.Translation.Synchronize(UInt32 parentWindowHandle, IDevice device, Object deviceAccessToken, Object sender)
   bei Rim.Desktop.IntelliSync.ViewModel.MainViewModel.<>c__DisplayClass23.<ExecuteOperation>b__22(Object hwnd)
   bei System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   bei System.Threading.ThreadHelper.ThreadStart(Object obj)
07:29:44.887|FATAL|44|Exception|0|Fatal Error
System.AccessViolationException: Es wurde versucht, im geschützten Speicher zu lesen oder zu schreiben. Dies ist häufig ein Hinweis darauf, dass anderer Speicher beschädigt ist.
   bei CSyncModule.DoSynchronize(CSyncModule* , UInt32 ulDevicePin, UInt32 ulParentWindowHandle, DesktopSyncNotify* pNotify, IDesktopChannelConnection* pDeviceConnection, basic_string<unsigned short\,std::char_traits<unsigned short>\,std::allocator<unsigned short> >* strSyncLogFile)
   bei TranslationImpl.Synchronize(UInt32 parentWndHandle, IDevice device, Object deviceAccessToken, Object sender, OnTranslationEvent translationEventHandler, String& syncLogFile)
   bei Rim.Desktop.IntelliSync.Model.Translation.Synchronize(UInt32 parentWindowHandle, IDevice device, Object deviceAccessToken, Object sender)
   bei Rim.Desktop.IntelliSync.ViewModel.MainViewModel.<>c__DisplayClass23.<ExecuteOperation>b__22(Object hwnd)
   bei System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   bei System.Threading.ThreadHelper.ThreadStart(Object obj)

 Complete set of logs and even a dump file here:

Link to logs.zip

 

BR

Matthias Schikowsky